Updates and Corrections
Getting things right matters more to us than getting them out quickly. Still, mistakes happen, and some older articles simply age as products, prices and rules move on. This page explains what we do in both cases and how you can help.
Reporting an error
If you spot something wrong, email notes@degus-international.org with the link to the article, the sentence you are concerned about and, if possible, a public source that shows the correct information. A short note is enough. The contact page has a few more tips on what helps.
What happens after you write
- We read it. Reports about errors that could affect someone's money, security or data are looked at first.
- We check it. The writer who handled the piece, or another member of the team, compares the claim with primary sources.
- We decide. If the article is wrong, it is corrected. If it is right but unclear, we reword it. If we see it differently, we write back with our reasoning.
- We tell you. You get a reply either way, so a report never disappears into silence.
How corrections are shown
Small fixes such as typos, broken formatting or a clearer phrase are made quietly. A change that alters the meaning of a sentence, a fact or a piece of guidance is treated as a correction: the article is updated and its modified date changes, so returning readers can see the page has been revised. Where a correction is significant, we add a short note at the end of the article describing what changed.
Refreshing older articles
Our archive reaches back a good number of years. Streaming services, lending products and software in particular change fast, so some early posts describe things as they were at the time. We reread the most visited guides periodically and update them when the core advice no longer holds. When a subject has moved on so far that a new piece makes more sense, we write one, such as our recent explainers on cloud computing and online privacy.
What we will not change
We do not remove criticism or caveats at the request of a company mentioned in an article. Requests of that kind are declined, in line with our editorial code.
Thank you
Many of the improvements to the archive have come from readers who took a minute to point something out. That habit makes every article better for the next person who reads it.
Tell us what you think.
We read every message.
Checking a claim
What happens to a fact before it reaches the page
Each statement in an article passes through the same short sequence, which also makes it easy to recheck later.
Trace it
We find where the information originally comes from: a manual, a regulator's page, a contract or an official filing.
Date it
The publication or update date of that source is noted, because a correct fact from an old page can still mislead.
Try it
Steps involving settings or menus are walked through on a real device or account wherever that is practical.
Word it carefully
Uncertain points are written as uncertain, and anything that depends on location says so in the same sentence.
Hand it over
Someone other than the writer compares the draft line by line with the sources before it is published.